Contact us

Contact Printholix – We're Here to Help With All Your Printing Needs

Have a question about your DTF transfers? Need help with a recent order or want expert advice before placing one? At Printholix, we make it easy to get in touch. Whether you're a first-time customer, a small business owner, or a seasoned apparel decorator, our team is ready to assist you quickly, professionally, and with a smile.

Our Springfield-based support team is available six days a week to ensure you get the help you need—whether it’s a technical question, a shipping inquiry, or a general request about our services. We pride ourselves on offering real support from real humans—no bots, no confusing menus, just honest answers.

Visit Us in Person

We’re proudly located inside White Oaks Mall in Springfield, Illinois. Whether you’re picking up an order, checking out blank apparel, or just want to see samples of our work in person, we welcome walk-ins during our regular business hours.

Printholix HQ
2501 Wabash Ave
Springfield, IL 62704

Store Hours
Monday – Saturday: 11 AM – 6 PM CST
Closed on Sundays

Our physical location gives local customers the opportunity to interact with our products up close, ask questions in person, and save on shipping through in-store pickup.

Call or Text Us

Prefer to reach out by phone or text message? No problem. We're available during business hours and do our best to respond as quickly as possible.

Phone & Text Support
(217) 413-2532
Hours: Monday through Saturday, 11 AM – 6 PM CST

Please note that we may be assisting customers in-store or working on orders, so if we miss your call, leave a message or shoot us a text. We’ll get back to you shortly.

Email Us Anytime

Need to send over details, files, or just want to avoid a phone call? Email is a great option for support, order updates, and product questions.

Customer Support Email
printholix217@gmail.com

When reaching out about an existing order, please include the following:

• Your full name

• Your order number (if available)

• A brief description of the issue or question

• Photos, if you're reporting a product or print issue

This info helps us resolve your issue faster and with more accuracy.

Why Contact Printholix?

We’re more than just a print shop. We’re a team of professionals who care about your experience. Whether you ordered one gang sheet or a full run of wholesale transfers, we believe in treating every customer like our most important one.

Here’s what sets us apart:

• Fast and friendly communication

• Real-time order updates via email or SMS

• Expert advice for pressing, design setup, and material compatibility

• A real location you can visit, not just a website

Need Help Now?

Use our online contact form or live chat (when available) for quick responses during business hours. We’re always working hard to make your experience smooth, from artwork to application.

We're proud to be featured in the T-Shirt Forums Business Directory.